Case Study: Is TripAdvisor’s “Show Prices” CPC Program a Viable Direct Online Distribution Channel in Hospitality?

October 12, 2012

By Sue Wiker and Tara Dyer

In an ever-increasing world of user reviews, TripAdvisor has become a mainstay in the research phase of travel purchases. With over 54 million monthly visitors and more than 75 million reviews, it is clear that TripAdvisor is a cornerstone in the travel industry.

Over the past few years, TripAdvisor’s “Show Prices” hotel rate shopping functionality has become an extremely important travel decision and travel purchasing tool. Last year alone, the “Show Prices” functionality generated over one billion clicks, making it a powerful distribution channel for all hoteliers. Until recently, only the OTAs and major hotel brands could afford the minimum monthly spend required for participation in the TripAdvisor “Show Prices” CPC Program.

How does the TripAdvisor CPC Program work for independent hotels, resorts and casinos? HeBS Digital has been involved with the TripAdvisor CPC Program for several years now with undeniable success. On average, our clients’ return on ad spend is between 1,000% and 1,500%, varying by location, brand equity, and rate parity.

By creating state-of-the-art “TripAdvisor CPC Program Single-Property Budget Management” technology, HeBS Digital has enabled independent hotels, resorts and casinos to participate in the TripAdvisor CPC Program at the same level as the major OTAs and hotel brands. Through HeBS Digital’s proprietary technology – any hotel or resort, casino or country inn, independent or branded hotel, small or large – can participate in TripAdvisor’s CPC program, including the “Show Prices” program, which traditionally has been open to big advertisers such as  OTAs and major brands.

HeBS Digital’s proprietary TripAdvisor CPC Program Single-Property Budget Management platform, coupled with our long-standing partnership with TripAdvisor, allows hotel clients to participate in the CPC Program with a minimum spend of just $500 per month. With HeBS Digital, participating hotels receive campaign set-up, participation in the “Show Prices” CPC program, monthly budget caps, and deep links to the property booking engine for direct bookings. In addition, any hotel can now participate in the AIM Links CPC Program, which features the properties’ official amenities and images and connects users directly to the property website. The end result is highly-qualified buyers landing on the property’s site instead of OTA sites that undermine the direct online channel.

Case Study: Is TripAdvisor’s “Show Prices” CPC Program a Viable Direct Online Distribution Channel?

In the case study below, we have reviewed the results for a selection of clients that have participated in the TripAdvisor CPC “Show Prices” Program. These clients were among the first to take advantage of our monthly cap abilities to keep monthly budget spend in check. For each hotel we detail spend, revenue, return on ad spend, their overall rating out of five, and what percentile they are in within their destination (e.g. “Ranked #4 out of 132 hotels in Chicago”).

Type of Hotel


TripAdvisor Rank (Out of 5)

Top Percentile of Destination

Luxury Hotel Denver




Resort Southern California




Boutique Hotel Manhattan




Spa Resort Arizona




Full-Service Hotel Miami




Boutique Hotel Boston




Luxury Hotel Manhattan




-HeBS Digital, Sept 2012

Year-to-date in 2012, participating hotels generated an average return on ad spend (ROAS) of 1131%.  Our analysis shows that revenues generated and ROAS from the TripAdvisor CPC Program are directly correlated to the property’s TripAdvisor rank and percentile rank in the respective destination, as well as level of brand recognition.

In our view the TripAdvisor CPC Program offers a way for hoteliers to compete on even footing with the OTAs. With such high returns, budgeting for TripAdvisor CPC is a must for any 2013 hotel marketing budget– HeBS Digital recommends allocating five to ten percent of your 2013 budget to the “Show Prices” program. Not only does it bring highly-qualified online travel consumers directly to the property’s booking engine, but it also levels the playing field with the OTAs, providing a direct booking option to users.


TripAdvisor’s “Show Prices” CPC Program is a major distribution channel that provides high return on ad spend for hotels big and small, branded or independent. Used as a tool to lessen dependency on OTAs, this program can boost direct bookings, thereby increasing overall revenues and strengthening brand identity.  Contact HeBS Digital today at to see how you can get started with TripAdvisor’s “Show Prices” CPC Program.

About the Authors and HeBS Digital:

Sue Wiker is Manager, Copy + SEO Department and Tara Dyer is an online media planner at HeBS Digital, the hospitality industry’s leading full-service digital marketing, hotel website design and  online channel strategy firm, based in New York City (

HeBS Digital has pioneered many of the best practices in hotel Internet marketing, social and mobile marketing, and direct online channel distribution. The firm has won over 220 prestigious industry awards for its digital marketing and website design services, including numerous Adrian Awards, Davey Awards, W3 Awards, WebAwards, Magellan Awards, Summit International Awards, Interactive Media Awards, IAC Awards, etc.

A diverse client portfolio of top-tier major hotel brands, luxury and boutique hotel brands, resorts and casinos, hotel management companies, franchisees and independents, and CVBs are benefiting from HeBS Digital’s direct online channel strategy and digital marketing expertise. Contact HeBS Digital’s consultants at (212) 752-8186 or


About HEBS Digital:

Founded in 2001, the firm is headquartered in New York City and has global offices in Las Vegas, London, Europe, Singapore and Auckland. Through its Smart Guest Acquisition Suite, including the smartCMS®, Smart Personalization Engine, Smart Data Marketing, and full-stack digital consulting and marketing solutions, HEBS Digital helps hoteliers drastically boost direct bookings, lower distribution costs, and increase the lifetime value of guests.

With the combination of HEBS Digital and Serenata CRM, the most comprehensive Hotel CRM Suite today, the hospitality industry’s first Fully-Integrated 360-Degree Guest Engagement & Acquisition Platform.

A diverse client portfolio of top-tier luxury and boutique hotel chains, independent hotels, resorts and casinos, franchised properties and hotel management companies, convention centers, spas, restaurants, DMO and tourist offices across the globe are all benefiting from HEBS Digital’s direct online channel strategy and digital marketing expertise.

HEBS Digital’s technology, website design and digital marketing services have won more than 400 prestigious industry awards, including World Travel Awards, HSMAI Adrian Awards, Stevie Awards (American Business Awards), Travel Weekly’s Magellan Awards, and more.

The HEBS Digital team is comprised of thought leaders, a diverse team of experts comprised of over 33 nationalities speaking over 22 languages. Contact HeBS Digital’s consultants at 1 (800) 649-5076 (North America), +44 (0) 7730 779 213 (London), +64 (0) 9 889 8489 (Australia, New Zealand, South Pacific), +65 9005 1589 (Asia), or


Editorial Contact:

Mariana Mechoso Safer
SVP - Global Marketing, HEBS Digital
Phone: (212) 752-8186